Serial Number & Warranty Management

The Serial Number & Warranty Management Plugin helps electronics stores, mobile phone shops, and appliance retailers track product serial numbers (IMEI numbers) and manage warranty claims directly from the Desktop POS.

This feature is especially useful when customers, law enforcement agencies, or security personnel need to verify whether a specific device was sold by your business.

With this plugin, you can:

  • Track product serial numbers and IMEI numbers

  • Search invoices using serial numbers

  • View product sales history

  • Manage warranty claims

  • Track warranty claim status

  • Maintain customer purchase records

Note: This plugin currently works only with Desktop POS.

Why Use Serial Number Tracking?

Many electronic products contain unique identifiers such as:

  • IMEI Numbers

  • Device Serial Numbers

  • Product Identification Numbers

    • IMEI Numbers

    • Device Serial Numbers

    • Product Identification Numbers

    Using serial tracking, businesses can quickly determine:

    • Who purchased the product
    • When it was sold
    • Which invoice contains the item
    • Whether the product is still under warranty

Step 1: Install the Plugin

Go to:

Settings → Plugins

Locate Serial Numbering and click Install.

Install Serial Number and Warranty Management Plugin from Nexchar POS Plugin Settings

Step 2: Enable Serial Tracking for a Product

Navigate to:

Menu → Items → Select Item

Scroll to the Warranty Serial Tracking section.

Enable:

✔ Enable Serial Tracking

Optionally configure:

  • Warranty Days
  • Warranty Type

Click Save.

Enable Serial Tracking and Warranty Settings for Product in POS

Step 3: Sell an Item Using Serial Number Tracking

Open Desktop POS and add the product to the cart.

When a serial-tracked product is added, Nexchar POS automatically displays a serial entry window.

Enter:

  • Product Serial Number
  • IMEI Number

Click OK.

Enter Product Serial Number or IMEI During POS Sale

Important

Before completing the sale, you must select a customer.


Customer information is required for:

  • Warranty claims
  • Customer purchase verification
  • Product ownership tracking

Step 4: Search an Invoice Using Serial Number

Sometimes customers, manufacturers, or security agencies may provide only a serial number or IMEI number.


To locate the sale:

Go to:

Main Menu → All Sales

Click the Search Icon on the top-right corner.

A search window will appear.

Select:

  • Invoice Number, or
  • Serial / IMEI

Enter the serial number and click Search.

Search Sales Invoice Using Product Serial Number or IMEI

The system will automatically locate the related invoice and sale details.

Step 5: Open Product Serial & Warranty Information

After locating the sale:

Open the Sales Details page.

In the Items section:

Access Product Serial and Warranty Information from Sales Details
  • Right-click the product
  • Click Serial and Warranty

A serial and warranty management window will open.

Open Serial and Warranty Information

From this screen you can:

  • View serial numbers
  • Check warranty information
  • Review warranty claim history
  • Submit warranty claims

Step 6: Submit a Warranty Claim

Inside the Serial & Warranty Management window:

Click Claim Warranty.

Fill in:

  • Claim Type
  • Problem Description

Then click Submit Claim.

Create Product Warranty Claim in Nexchar POS

Example Claim Types

  • Repair
  • Replacement
  • Service

Example Problem Description

Phone shuts down at 30–40% battery and does not turn back on without charging.

Step 7: Update Warranty Claim Status

Administrators and authorized staff can update the claim status.

Available statuses include:

StatusDescription
PendingClaim submitted and awaiting review
ApprovedWarranty claim approved
RejectedClaim rejected
InServiceProduct is currently being serviced
CompletedWarranty process completed

Open the warranty claim and update the status as required.

Update Product Warranty Claim Status in Desktop POS

Step 8: View Warranty Claim History

To view all warranty claims:

Navigate to:

Menu → More → Warranty Claim History

This page displays:

  • Claim Number
  • Date
  • Serial Number
  • Problem Description
  • Claim Type
  • Claim Status
Warranty Claim History Report in Nexchar POS

This report helps staff track and manage all warranty-related activities from a single location.

Benefits of Using Serial Number & Warranty Management

Product Traceability

Quickly identify where and when a product was sold.

Customer Verification

Verify ownership using invoice records and serial numbers.

Warranty Tracking

Monitor warranty periods and claim status.

Service Management

Track repairs, replacements, and warranty service history.

Security & Compliance

Assist manufacturers, customers, and security agencies when verifying device ownership.

Current Limitations

Desktop POS Only

This plugin currently works only with Desktop POS.

No Unique Serial Validation

The current version does not prevent duplicate serial number entries.

This enhancement is planned for a future release.

This enhancement is planned for a future release.

Can I search sales using an IMEI number?

Yes. Use the Serial / IMEI Search option in the All Sales page.

Do I need to select a customer when selling a serial-tracked product?

Yes. Customer information is required for warranty and ownership tracking.

Can I manage warranty claims from the sales invoice?

Yes. Open the Sales Details page, right-click the item, and select Serial and Warranty.

Can warranty status be updated later?

Yes. Authorized staff can update claim statuses to:

  • Pending
  • Approved
  • Rejected
  • InService
  • Completed
Does this feature work on Web POS?

No. Currently, the Serial Number & Warranty Management Plugin supports Desktop POS only.

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