How to Enable the Customer Balance Feature

The Customer Balance feature allows you to track and manage store credits or balances for each customer in your POS system. Follow the steps below to enable it:

Step 1: Install the Customer Balance Plugin

1. Sign in to Nexchar Backoffice.

2. From your dashboard, go to Menu > Settings >  Plugins 

3. Locate the plugin titled Customer Balance (as shown below):

   

4. Click the Install or Activate button.

Step 2: Confirm the Plugin is Active

Once activated, the plugin should appear in your active plugins list like this:

To confirm it's working:

1. Go to Settings > POS Settings.

2. Scroll to find the Customer Balance settings section.

   

3. Make sure the feature is toggled ON (if applicable).

💡 This section is where you can configure how customer balances behave during sales or returns.

What Happens After Activation?

• A new "Customer Balance" section or functionality will become available in your system.

• You can now assign, view, and deduct balances for individual customers during the sale process.

🛠 Troubleshooting

If the feature doesn’t appear after activation:

• Clear your browser and site cache.

• Ensure no conflicting plugins are affecting visibility.

• Check your user role permissions.

• Try deactivating and reactivating the plugin.